Shipping Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time of purchase, you will be notified and the full amount will be refunded using your original method of payment.

2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Processing time may be extended during peak seasons, promotions, or unforeseen circumstances.

3. Shipping Methods & Delivery Time

We offer standard and expedited shipping options at checkout. Delivery times vary depending on the shipping method and destination:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days

Delivery timelines are estimates only and may be affected by courier delays or factors beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

5. International Shipping

We ship worldwide. Please note that international orders may be subject to customs clearance, which can cause additional delays. Customers are responsible for ensuring that the products comply with their local import regulations.

6. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. Tracking updates may take 24–48 hours to reflect with the courier.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping details. We are not liable for delays or losses resulting from incorrect or incomplete addresses.

8. Delays & Force Majeure

CapeTown is not responsible for shipping delays caused by natural disasters, strikes, customs clearance, pandemics, or other events outside our control.

9. Returns Due to Non-Delivery

If a package is returned due to refusal at delivery, incorrect address, or unclaimed shipment, the customer will be responsible for reshipping fees.

10. Contact Us

For questions regarding shipping, please contact us at:
📧 support@capetown.com